I CLICK THE LINK AND THE SUPER SUNDAY PORTAL DOES NOT OPEN.
- > First, confirm your internet connection is working properly. For example, visit jewishcincinnati.org.
- > If it is and you still cannot open the portal, a Federation staff member at our General Inquiry Line can be reached at: 513-985-1500.
I AM UNABLE TO LOGIN TO THE PORTAL; MY EMAIL IS NOT RECOGNIZED.
- > Please double check to confirm your email is accurate and matches what was used to register.
- > If it is and you still cannot open the portal, a Federation staff member at our General Inquiry Line can be reached at: 513-985-1500.
I GOT A GIFT RESPONSE AFTER SUPER SUNDAY ENDS, CAN I LOG INTO THE PORTAL TO ENTER IT?
- > No, the portal will close at 1 p.m. on March 20. if you hear from someone after this time, please report it by emailing supersunday@jfedcin.org or calling 513-985-1594.
WHY DO I NEED TO SELECT EMAIL/TEXT/CALL ON THE PREFERENCES SCREEN?
- > The system will provide you with donors to reach based on your preference. For example, if you only want to send emails today, we will provide you donors with an email address listed.
WHAT IS THE DIFFERENCE BETWEEN THE VARIOUS PREFERENCE OPTIONS?
- > If you choose, “I am willing to contact anyone” then you will receive a random selection of potential donors.
- > If you have previously been assigned potential donors to contact, then you are what we refer to as a “Solicitor.” If you are a Solicitor and want to use this time today to outreach to those you were assigned, then you’d pick “I’m a Solicitor, I prefer to contact my own assignments”.
- > If you’d like to connect with people that share an affiliation of yours – like Women's Philanthropy or Young Adult Division, then select “People in this group” to see the different affinity groups.
- > If you want to view donors that you’ve contacted earlier and enter a response, then select “Enter a response for a previous outreach.”
AM I ALLOWED TO CALL, TEXT, AND EMAIL?
- > Absolutely! Any and all outreach methods are encouraged and greatly appreciated.
I DID NOT GET AN IMMEDIATE RESPONSE TO A TEXT, EMAIL, OR CALL. WHAT SHOULD I DO?
- > Please select ‘No response’ from the options on the pop-up window so that we can keep track of who was contacted when and by what method.
- > If you receive a response later, you can always click the ‘update response from a previous outreach’ to enter the response.
WHERE DO I RECORD UPDATES TO CONTACT INFO OR BILLING INFO ON A GIFT?
- > Any and all changes – or even special instructions – can be recorded in the ‘special instructions/updates’ box in the response form.
THE VOLUNTEER ASKED TO BE SENT A CARD IN THE MAIL. HOW DO I RECORD THIS?
- > If you select “Contact Later” in the response options and then choose “Via Mail” from the dropdown, we will follow up with them promptly.
THE PROSPECT TOLD ME THEY ALREADY MADE A GIFT THIS YEAR. HOW DO I RECORD THIS?
- > Please thank them for their generosity.
- > To record this select “Decline” from the response option and then choose “Already pledged” from the dropdown.
- > If there are any other comments that should be recorded, please put them in the comment box.
THE DONOR WANTS TO MAKE A CREDIT CARD PAYMENT. CAN I TAKE IT?
- > For security purposes, volunteers are not taking credit card payments.
- > Instead, the donor can choose to go online and make a payment at give.jewishcincinnati.org, or
- > Send an email to supersunday@jfedcin.org or call 513-985-1500 and a Federation professional will contact them.
A RESPONSE WAS SUBMITTED BY MISTAKE. WHAT DO I DO?
- > No problem! If you're in the Phone-a-thon Zoom just send a private chat and let the facilitator know you have a question. If you're not on the Zoom, contact a Federation staff member at our General Inquiry Line at: 513-985-1500.
A VOLUNTEER RECEIVED A RESPONSE AFTER 1 PM. WHAT SHOULD THEY DO?
- > First and foremost, thank the donor for their generosity.
- > Then, please forward the response to Federation via supersunday@jfedcin.org or call 513-985-1594.
THE DONOR DECLINED TO GIVE. WHY DO I HAVE TO SELECT A REASON?
- > It’s important that we understand the community and the reasons why they choose to or choose not to support the annual Campaign.
- > Of course, not everyone will give a reason so – in those cases – select “Not specified.”
A DONOR WANTS TO MAKE A ONE-TIME GIFT TO THE UKRAINE RELIEF FUND IN ADDITION TO THEIR PLEDGE. HOW DO I RECORD THIS?
There are two ways:
A DONOR WANTS TO ENTER A NEW PLEDGE TO THE CAMPAIGN FOR A NEW DONOR. HOW DO I RECORD THIS?
There are two ways:
THE DONOR WOULD LIKE TO MAKE A SEPARATE GIFT FOR THEIR SPOUSE/CHILDREN AS WELL.
- > Not a problem. Simply take the information for the spouse and children (name, amount of the gift, mailing address) and send an email to supersunday@jfedcin.org or call 513-985-1500.
